Return Policy

At WaglioPet, we want you and your pet to be happy with your purchase. If you are not fully satisfied, please review our return policy below.

Return Eligibility

We accept returns within 14 days of delivery.

To qualify for a return:

  • The item must be unused, unwashed, and in its original condition
  • The item must be in its original packaging
  • Proof of purchase (order number or receipt) is required

For hygiene and safety reasons, used pet products, chewed toys, and opened pet supplies cannot be returned.

Non-Returnable Items

  • Used or damaged items caused by pets
  • Gift cards
  • Clearance or final sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos.
We will offer a replacement or refund at no additional cost.

Return Process

  • Contact our support team at support@wagliopet.com
  • Provide your order number and reason for return
  • Wait for return approval and instructions
  • Ship the item back using a trackable service
  • Returns sent without prior approval may not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable
  • WaglioPet is not responsible for lost return packages

Refunds

Once your return is received and inspected:

  • Approved refunds will be processed to the original payment method
  • Refund processing may take 5–10 business days, depending on your bank or payment provider.

Common Questions

You may also find quick answers on our:

Contact Us

If you have any questions about this Return Policy, please contact us at:
support@wagliopet.com

Thank you for choosing WaglioPet 🐾
We appreciate your trust in our brand.